It is an RMT’s nightmare to receive notice of a complaint against them to the College of Massage Therapists of Ontario (CMTO). The good news is that many can be prevented.

Join Lisa Feinberg, professional regulation lawyer with GlickLaw, to discuss concrete steps that you can take to prevent complaints to the CMTO and what to do when those steps fail, and you nonetheless receive a complaint. Lisa will review common issues leading to complaints, including record keeping, boundary violations, failing to obtain informed consent, and false billings. Based on these common issues, Lisa will present participants with real life scenarios and participants will collectively discuss how these issues could have been managed or prevented, including practical tips on dealing with insurance companies and establishing professional boundaries and improving communication with clients. This is a professional responsibility webinar that you do not want to miss.

• The professional obligations governing RMTs, including with respect to record keeping, advertising, professional boundaries, and informed consent
• Proactive steps to prevent complaints before the CMTO, including communication techniques and record keeping practices
• The disciplinary process before the CMTO and how to communicate with your regulator

Act with professional integrity; communicate effectively; comply with legal requirements; function in a client-centered manner; work within areas of personal knowledge and skills; maintain a safe environment; maintain comprehensive records; maintain personal wellness consistent with the needs of practice; manage time and resources effectively; treat others respectfully; practice in a manner consistent with current developments in the profession; interact effectively with other professionals; practice in a self-reflective manner.

Lisa Feinberg, BA, JD, MA

Lisa Feinberg is a professional regulation and workplace lawyer with GlickLaw. She acts as an advisor and advocate for professionals, drawing upon her wide-ranging experiences as prosecutor, defence counsel, and adjudicator. She regularly appears before administrative tribunals and courts on professional discipline, human rights, and employment matters. Lisa also assists clients to draft employment policies that are both compliant with relevant laws and responsive to client needs. Lisa is a 2011 graduate of the joint JD/MA (International Affairs) degree program from the University of Ottawa and Carleton University.